rq999 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by rq999 ("rq999", "we", "us", "our") and applies to all users ("Player", "User", "you") who access or use the rq999 online casino and sports betting platform at https://rq999.io, including all associated pages, services, game products, and mobile-optimised interfaces.

rq999 is committed to protecting the privacy and personal data of all players, with particular regard for users based in Bangladesh. This Policy explains in plain English what personal data we collect, why we collect it, how it is stored and protected, and what rights you have over your information.

By registering an rq999 account, making a deposit, or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy is incorporated by reference into the rq999 Terms & Conditions. If you do not agree with any aspect of this Policy, you should not use the rq999 platform.

2 Data Controller

rq999 acts as the data controller in respect of the personal data collected and processed through the rq999 platform. As data controller, rq999 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

All data protection enquiries, subject access requests, and consent withdrawal requests should be directed to the rq999 data protection team via the 24/7 live chat service on the platform, or by email at the address shown in our contact information (support at rq999.io). We aim to acknowledge all data protection requests within 48 hours and to resolve them within 30 days.

3 Data We Collect

rq999 collects the following categories of personal data. The specific data points collected from you will depend on the features and services you use and the extent to which your account has been verified.

• Identity Data: Full legal name, date of birth, gender, National Identity Card (NID) number or passport number, and a photograph or scan of your identity document where required for KYC.
• Contact Data: Mobile phone number (used as primary account identifier), email address (where provided), and residential address in Bangladesh (required for KYC address verification).
• Financial Data: Mobile financial service (MFS) account reference associated with your bKash, Nagad, Rocket, or Upay account; deposit and withdrawal transaction records including amounts in Bangladeshi Taka (৳), dates, and reference numbers; wallet balance history.
• Gaming and Betting Data: Game session records, bet placements, bet outcomes, sports markets wagered on, bonus usage history, and responsible gaming tool activations (deposit limits, self-exclusion requests, cooling-off periods).
• Technical and Usage Data: IP address, device type and model, operating system, browser type and version, session duration, pages visited within the rq999 platform, referring URL, login and logout timestamps, and error logs.
• KYC Document Data: Scanned or photographed copies of identity documents, proof-of-address documents, and MFS account ownership confirmation submitted during the verification process.
• Communications Data: Records of your interactions with the rq999 support team via live chat, including chat transcripts, support ticket contents, and any files or screenshots shared during a support interaction.
• Marketing Preference Data: Your opt-in or opt-out status for promotional SMS messages and email communications, and records of promotional offers you have claimed.

4 How We Collect Data

rq999 collects personal data through the following channels:

• Account Registration: When you create an rq999 account, you provide identity and contact data directly through the registration form.
• KYC Submissions: When you submit identity and address verification documents through the account settings panel in response to a KYC request.
• Financial Transactions: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, transaction reference data is received from the relevant MFS provider's payment API.
• Platform Usage: Technical and usage data is collected automatically as you navigate and use the rq999 platform, through server logs, session tracking, and essential cookies.
• Support Interactions: When you contact our support team via live chat, the contents of that interaction are recorded and stored as part of your account history.
• Third-Party Verification Services: Where identity verification is conducted with the assistance of a third-party KYC partner, that partner may return a verified status and risk score to rq999 alongside the document data you submitted.

5 How We Use Your Data

rq999 uses the personal data we hold about you for the following purposes:

• Account Management: Creating and maintaining your rq999 player account, authenticating your identity at login, and enabling access to all platform features.
• Transaction Processing: Processing deposits and withdrawals in Bangladeshi Taka (৳) via your registered MFS provider, maintaining an accurate wallet balance, and issuing transaction confirmations.
• Identity Verification (KYC): Verifying that you meet the rq999 eligibility requirements, including the 21+ age restriction, and confirming that your payment method belongs to you.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised account access. This includes automated monitoring of account behaviour and transaction patterns.
• Responsible Gaming: Monitoring gameplay patterns to identify indicators of problem gambling, applying responsible gaming tools you have activated, and intervening where necessary to protect player welfare.
• Customer Support: Responding to your support queries, resolving disputes, and maintaining a record of interactions for quality assurance purposes.
• Platform Improvement: Analysing aggregated and anonymised usage data to identify performance issues, improve game navigation, and enhance the overall player experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Marketing messages can be withdrawn at any time.
• Legal Compliance: Meeting our obligations under applicable laws, including financial record-keeping requirements and responding to lawful requests from regulatory authorities.

6 Legal Bases for Processing

rq999 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to enter into or perform the contract between you and rq999, including account creation, transaction processing, and providing access to games and betting markets.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including identity verification (KYC), financial record-keeping, and responding to lawful orders from competent authorities.
• Legitimate Interest: Processing carried out for rq999's legitimate business interests where those interests are not overridden by your data protection rights. This includes fraud prevention, platform security monitoring, responsible gaming oversight, and service improvement analytics.
• Consent: Processing based on your freely given, specific, and informed consent. This applies to marketing communications and any optional analytics cookies. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7 Data Sharing & Disclosure

rq999 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances and always under appropriate data protection safeguards:

• Identity Verification Providers: Third-party KYC and document verification services that process your identity documents on our behalf under a strict data processing agreement. These providers use your data solely for the verification purpose and may not use it for any other purpose.
• Payment Processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and their respective payment APIs receive only the minimum transaction data required to complete a deposit or withdrawal. rq999 does not share your full account profile with MFS providers.
• Game Providers: Licensed game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier when you launch a game. These providers do not receive your personal identity or financial data.
• Fraud Prevention Services: Where fraud or suspicious activity is detected, relevant account and transaction data may be shared with fraud prevention partners or reported to relevant authorities as required by law.
• Regulatory and Legal Authorities: rq999 will disclose personal data to competent authorities where required to do so by a lawful order, court order, or applicable regulation. We will notify you of any such disclosure to the extent permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of rq999's business, personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

8 Cookies & Tracking

rq999 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device by your browser when you visit the rq999 website. We use the following categories of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens, and cookies required to remember your responsible gaming settings. Essential cookies cannot be disabled without breaking platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate the rq999 platform — for example, which game categories are most visited and which pages have high exit rates. This data is used solely to improve the platform. Analytics cookies are optional and can be disabled via your browser settings.
• Functional Cookies: Used to remember your preferences such as display language and time zone settings. Disabling these cookies may affect your personalised experience on the platform.

rq999 does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. You can manage or delete cookies through your browser's settings at any time. For most browsers, cookie controls are found under Settings > Privacy or Settings > Security.

9 Data Security

rq999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in Transit: All data transmitted between your device and the rq999 server is encrypted using 256-bit SSL/TLS protocol. This applies to all platform pages, the cashier, the game lobby, and the live chat interface.
• Encryption at Rest: Sensitive data fields including identity document scans, NID numbers, and financial transaction records are encrypted at rest in the rq999 database using AES-256 encryption.
• Password Security: Account passwords are stored using a one-way cryptographic hashing algorithm. rq999 staff cannot view or retrieve your password in plain text. If you forget your password, it must be reset — it cannot be recovered.
• Access Controls: Access to personal data within rq999's systems is restricted on a need-to-know basis. Staff access is logged and audited. KYC documents are accessible only to authorised compliance personnel.
• Two-Factor Authentication: rq999 strongly recommends enabling two-factor authentication (2FA) on your account. 2FA adds a second layer of verification when logging in from a new device or location, significantly reducing the risk of unauthorised access.
• Security Monitoring: rq999 operates continuous security monitoring across its infrastructure, including intrusion detection, anomaly alerts, and regular security assessments.

10 Data Retention

rq999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with rq999 plus a minimum of five years following account closure, to meet financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later, in accordance with applicable anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction to meet financial and tax record-keeping requirements.
• Support Interaction Records: Retained for three years from the date of the interaction to support dispute resolution and quality assurance.
• Marketing Preference Data: Retained until you withdraw consent or close your account, plus a reasonable additional period to demonstrate compliance with consent obligations.
• Technical and Usage Data: Anonymised analytics data may be retained indefinitely. Identifiable technical data (such as IP address logs) is retained for a maximum of 12 months from the date of the session.

When personal data is no longer required and its retention period has expired, rq999 will securely delete or irreversibly anonymise the data so that it can no longer be linked to you.

11 Your Rights

As a player and data subject, you have the following rights in relation to your personal data held by rq999. To exercise any of these rights, please contact our support team via the 24/7 live chat or by email at support at rq999.io.

• Right of Access: You have the right to request a copy of all personal data that rq999 holds about you. We will provide this information within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly via your account settings panel.
• Right to Erasure: You may request that rq999 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent. This right is subject to our legal retention obligations — we may be required to retain certain data (such as transaction records and KYC documents) for a minimum period regardless of your erasure request.
• Right to Restrict Processing: You may request that rq999 restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interest. You may also object to direct marketing at any time, which will result in the immediate cessation of all marketing communications to you.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

12 Children & Minors

rq999 is strictly an adults-only platform. The minimum age to register and use the rq999 platform is 21 years old. We do not knowingly collect, process, or retain personal data from any person under the age of 21.

Age verification is a mandatory part of the rq999 registration and KYC process. All players are required to confirm their date of birth at registration and to submit a valid government-issued identity document confirming they are aged 21 or over before any deposit, withdrawal, or bonus claim can be processed.

If rq999 discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the account, reverse any transactions to the extent possible, delete the personal data associated with the minor account, and take any further steps required to protect the minor's interests.

13 Third-Party Links

The rq999 platform does not contain links to external third-party websites for commercial or advertising purposes. Any links present on the rq999 platform point exclusively to internal pages within the rq999.io domain.

rq999 is not responsible for the privacy practices or content of any external websites that you may access independently. If you visit an external site, we recommend that you review that site's own privacy policy before providing any personal data. rq999 has no control over and accepts no responsibility for the data practices of third-party sites or services outside the rq999.io platform.

14 Policy Changes

rq999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify all registered players by posting a prominent notice on the rq999 platform and, where we hold a valid email address for you, by sending a notification email at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent changes. Your continued use of the rq999 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how rq999 protects your personal data. Archived versions of previous Privacy Policy documents are available upon request by contacting our support team.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rq999 handles your personal data, please contact our data protection team through any of the following channels:

• Live Chat: Available 24/7 directly on the rq999 platform — average response time under 90 seconds.
• Email: support at rq999.io — for formal data protection requests and subject access requests. Please include "Privacy Request" in the subject line.
• Response Time: All privacy-related enquiries are acknowledged within 48 hours and resolved within 30 calendar days.
• Platform: https://rq999.io — all support access is available after logging in to your account.