Play Smart.
Stay in Control at rq999.
rq999 is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Our Responsible Gaming programme gives you the tools, information, and support you need to keep gambling a fun activity — and to step back when you need to.
Gambling Should Be Entertainment,
Not a Financial Strategy
At rq999, we believe that online gaming and sports betting — from live cricket markets to slots and casino tables — should be an enjoyable, voluntary pastime, not a source of financial stress or personal harm. Our Responsible Gaming framework is built on this belief.
We take our duty of care to all rq999 players in Bangladesh seriously. That means providing clear information about the risks associated with gambling, offering practical tools that let you manage how you play, and ensuring that support is available around the clock when you need it most.
Responsible gaming at rq999 is not a checkbox — it is embedded in how we design our platform, how we train our support team, and how we respond when a player tells us they are struggling. Every player who contacts our team with a responsible gaming concern is handled with complete confidentiality, zero judgment, and immediate action.
If gambling is affecting your finances, relationships, work, or mental health, please reach out to our 24/7 support team immediately. We will help you activate any of the protective tools described on this page without delay.
Gambling involves real money and real risk of loss. Never gamble with money you cannot afford to lose. Losses cannot be reliably recovered by playing more. If you find yourself chasing losses or gambling to escape stress, please use the tools on this page or contact our support team now.
How rq999 Supports Responsible Gaming
Six pillars underpin our approach to player safety. Every rq999 account comes with access to all of these protections, free of charge, and effective immediately upon request.
Every rq999 player must be at least 21 years old. Age is confirmed at registration and re-verified during KYC using a government-issued National ID card, passport, or birth certificate. Accounts where the player is found to be underage are suspended immediately and all funds are returned.
Set a daily, weekly, or monthly deposit limit on your rq999 account at any time through your account settings panel. Once a limit is active, rq999's payment system will automatically decline any deposit that would exceed it. Limit reductions take effect immediately; increases require a 24-hour cooling-off period.
Take a short break from rq999 with a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive any marketing communications. Time-outs are activated instantly via live chat or your account panel. They cannot be reversed early once set.
If you feel that gambling is becoming a serious problem, you can request a long-term self-exclusion from rq999 for periods of 6 months, 1 year, 2 years, or permanently. Self-exclusion closes your account and blocks all access to the rq999 platform. All marketing is stopped immediately. Self-exclusion requests are processed within 24 hours of your request.
Set a session reminder to receive an on-screen notification after every 30, 60, or 90 minutes of play. The reminder shows your current session duration and net win/loss position so you can make an informed decision about whether to continue playing. This feature is available on all game types including live casino, slots, and sports betting.
Our support team is available around the clock, every day of the year, via live chat on the rq999 platform. All responsible gaming conversations are treated with complete confidentiality. Our support agents are trained to handle sensitive gambling-related concerns with empathy and will never pressure you to continue playing. Average response time: under 90 seconds.
Your Responsible Gaming Toolkit
Every tool listed here is available on your rq999 account right now. To activate any tool, go to Account Settings > Responsible Gaming, or contact our 24/7 live chat team directly.
Choose a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳). Once your limit is reached, rq999 will block any further deposits via bKash, Nagad, Rocket, or Upay until the period resets. You can reduce your limit at any time with immediate effect. Increasing a limit takes 24 hours to activate — this cooling-off period is intentional and cannot be shortened.
Set a maximum net loss amount per day, week, or month. When your cumulative losses for the period reach your chosen limit, rq999 will automatically suspend your ability to place bets or start new game sessions until the limit period expires. This is a powerful tool for players who want to define a strict risk budget and ensure they never exceed it.
Set a maximum play session duration. When you reach your chosen time limit (options: 1 hour, 2 hours, 4 hours, 8 hours per day), rq999 will display a mandatory break screen and log you out automatically. Session time limits reset at midnight Bangladesh Standard Time (BST, UTC+6) each day. You can also enable an in-session reality check pop-up at 30-minute intervals.
A time-out temporarily suspends your rq999 account for a period you choose: 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is inaccessible, all pending promotional offers are paused, and all marketing communications are halted. Time-outs cannot be reversed early. They are ideal when you notice your play becoming more frequent or emotionally driven than usual.
Self-exclusion is rq999's most serious responsible gaming tool and is designed for players who believe they have a gambling problem. You can self-exclude for 6 months, 1 year, 2 years, or indefinitely. Your account is closed, your balance is returned to your registered bKash or Nagad account, and you are placed on our internal exclusion register, blocking any attempt to re-register during the exclusion period. To self-exclude, contact our 24/7 live chat team directly.
You can opt out of all marketing communications and bonus promotions at any time via your account settings or by contacting support. Opting out means you will no longer receive SMS, email, or on-platform promotional messages. This option is particularly useful for players who find that promotional messaging encourages them to play more than they would otherwise choose to.
21+ Age Restriction — No Exceptions
rq999 enforces a strict minimum age of 21 years for all players. This is not a suggestion — it is a fundamental platform rule with zero exceptions.
Bangladesh law and rq999's own platform policy both recognise that gambling products carry financial and psychological risks that are disproportionately harmful to young people. rq999 sets 21 as the minimum age — higher than the legal adulthood threshold — because we believe an additional margin of maturity is appropriate for real-money gambling products.
- Date of birth collected and validated at registration
- National ID card or passport verified during KYC before first withdrawal
- Accounts flagged as potentially underage are suspended pending document review
- Any account confirmed to belong to a person under 21 is permanently closed
- All balances on underage accounts are refunded to the registered MFS number
- rq999 does not offer any free-play or demo-mode products to unregistered visitors that could normalise gambling for young people
If you share a device or a bKash/Nagad account with other household members, please take the following steps to ensure that minors in your home cannot access rq999:
- Always log out of your rq999 account when not in use and do not save your password on shared devices.
- Use a strong, unique password for your rq999 account that you do not use elsewhere and do not share with others.
- Enable two-factor authentication (2FA) on your rq999 account so that even if a minor knows your password, they cannot log in without your phone.
- Consider using parental control software on shared devices to block access to gambling-related websites and applications.
Recognising the Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, age, or experience. The earlier warning signs are recognised, the easier it is to regain control. Expand each category below to learn more.
Millions of people in Bangladesh and around the world experience gambling-related difficulties at some point. Recognising the signs is the first step. rq999's support team is here to help — 24/7, with no judgment.
- Gambling with money set aside for rent, food, utilities, or essential expenses
- Borrowing money from family, friends, or loan services to fund gambling
- Selling personal belongings or assets to obtain gambling funds
- Repeatedly chasing losses — betting more to try to recover money already lost
- Lying to family members or employers about how money is being spent
- Struggling to pay back money borrowed for gambling
- Feeling restless, irritable, or anxious when not gambling
- Using gambling as a way to escape stress, anxiety, depression, or loneliness
- Feeling guilty or ashamed after a gambling session but continuing anyway
- Becoming secretive about gambling activity or hiding it from loved ones
- Experiencing mood swings tied directly to winning or losing outcomes
- Making repeated unsuccessful attempts to cut down or stop gambling
- Withdrawing from family gatherings, social events, or community activities to gamble
- Neglecting responsibilities at home, work, or school due to time spent gambling
- Arguments with family members or a partner about money or time spent online
- Feeling that gambling is more important than time spent with loved ones
- Losing interest in hobbies, sports, or activities you previously enjoyed
- Sleep disturbances — staying up very late or through the night to gamble
- Skipping meals or neglecting personal hygiene during extended play sessions
- Persistent fatigue, headaches, or difficulty concentrating during the day
- Increased use of alcohol, tobacco, or other substances while gambling
- Feelings of hopelessness, worthlessness, or thoughts of self-harm related to gambling losses
Ask Yourself These Questions
Honest answers to these questions can help you gauge whether your gambling habits are healthy. This is not a clinical diagnostic tool — it is a personal reflection guide.
10 Tips for Safer Gambling at rq999
Whether you are a new player or a long-time member, these practical guidelines will help you keep gambling enjoyable and within healthy boundaries.
Decide exactly how much you are willing to spend before you open the rq999 platform. Treat it as entertainment spending — like a cinema ticket — not as an investment.
If you reach your budget limit, stop. Chasing losses by depositing more rarely results in recovery and almost always makes the situation worse.
Activate a deposit limit in your account settings. This makes your budget decision automatic and removes the temptation to override it in the heat of the moment.
Step away from the screen every hour. Use rq999's reality check reminder to prompt breaks automatically. Physical activity and fresh air reset perspective far better than one more spin.
Avoid gambling when you are angry, upset, stressed, tired, or under the influence of alcohol. Emotional states impair judgment and lead to higher-risk decisions.
Make sure gambling is just one of several leisure activities in your life. Maintain time for family, friends, exercise, and other hobbies alongside your rq999 sessions.
All casino games and sports bets carry a statistical house edge. Over time, the house has a mathematical advantage. Wins are possible — but profits are never guaranteed.
Review your rq999 transaction and session history regularly. Awareness of how much time and money you have spent is one of the most effective responsible gaming practices.
If you are concerned about your gambling, speak openly with a family member or trusted friend. Social support is one of the most powerful factors in recovering healthy gambling habits.
If you feel you cannot control your gambling, do not hesitate to request self-exclusion. It is the strongest tool available and rq999 will action it immediately upon your request — no questions asked.
Ready to Play — Responsibly?
rq999 wants every player in Bangladesh to enjoy a safe, fun, and controlled gaming experience. Explore our games, set your limits, and play with confidence knowing our support team is here 24/7.